FAQ

Yes, we do. Giving back is what separates us in this industry where the merchant is just a means to an end. Our commitment to you doesn’t end the day we set up your equipment. We want to be a part of your organization’s success for years to come.

No, we take your statements from your last two months and figure out what rates you’re currently paying. Then we accept those rates plus give you an end of year tax deduction. After 6 months, if you’d like we can do a deeper dive into your numbers and see if we can lower them for you.

That depends. In some cases, you may want or need to change your old equipment due to advances in security, technology, or software compatibility. In that event, you’ll be able to choose from state-of-the-art technology with the highest industry security standards. Our equipment comes from names and companies you know and trust (Ignacio, etc.), and it can easily meet the needs of a large enterprise all the way to the local small business. But if you love your current equipment, most of the time our technical team can reprogram it very quickly, without disrupting your business.

Exceptional. Our goal is to be the most recommended payment processor in the world. We have decades of experience in the industry and have seen pretty much everything. We are also supported by an 11-time award-winning US-based call center that operates 24/7 based in Fort Worth, Tx. No longer will you be stuck waiting for a reply from a chatbot, have funds tied up with no explanation, or be on hold the moment you most need technical support. We aren’t perfect, but we are personal and know how important our service is to you, your family, your employees and your customers.

Yes, as long as they are a 503(c) non profit that supports local education. You children may go to one district while your business is technically in another. Or tt could be the foundation from where you grew up.

That depends. In many cases, we can have you up and running in as little as 24 hours if you run a small business utilizing a card reader or from your website. If you have a more complex organization, it may take a few days longer. Most payment processors will sign you up “right now,” knowing the bare minimum about your business. This causes issues down the road with frozen funds, etc. The reason MaroonPay can deliver such an exceptional payment processing experience is because we get to know you and your company on the front end. That way, we know what you do and what to expect from your processing, which leads to way fewer issues (like frozen funds) down the road. We want you to have no surprises and no disruption to your business. We know that this approach is a bit uncommon in an industry that’s all about “getting your business” as fast as possible. But we do what’s best for you and your business—not what’s expedient for us.